Customer Service Representative – Remote (Service & In-Book Sales)
Lori Henry State Farm Agency
Full-Time | Remote

Deliver Exceptional Service. Strengthen Customer Relationships. Support Agency Growth.

Lori Henry State Farm is seeking a fully licensed remote Customer Service Representative with at least one year of prior State Farm agency experience. This role is ideal for a professional who is equally strong in customer service and in-book sales, and who understands how great service naturally leads to growth opportunities.

You will serve as a trusted resource for customers—handling service needs, answering coverage questions, and supporting policy updates—while identifying opportunities to strengthen protection through thoughtful coverage conversations.

This is not a high-pressure sales role. Instead, it focuses on service-first interactions with monthly in-book sales goals achieved through needs-based conversations.

Licensing & Experience Requirements

• Active Property & Casualty license required
 • Life & Health license required
 • Minimum 1 year prior State Farm agency experience required
 • Ability to work independently in a remote environment

Role Overview

As a Remote Customer Service Representative, you will deliver the exceptional service experience that helps retain customers and grow the agency. You will assist policyholders with service requests, claims support, policy changes, and coverage questions while identifying opportunities to improve their protection through in-book sales.

We are looking for someone who is organized, professional, and comfortable balancing service excellence with thoughtful coverage conversations.

Key Responsibilities

Provide exceptional customer service for existing State Farm policyholders

Assist customers with policy changes, billing questions, endorsements, and renewals

Support customers through the claims process and follow up as needed

Conduct policy reviews to ensure coverage remains accurate and complete

Identify opportunities to cross-sell or strengthen coverage within the existing book of business

Maintain detailed and accurate documentation in State Farm systems

Collaborate with agency team members to deliver a seamless customer experience

Meet monthly in-book sales goals through needs-based recommendations

What We’re Looking For

Minimum 1 year of State Farm agency experience

Fully licensed in Property & Casualty and Life & Health

Strong customer service and relationship-building skills

Comfortable pivoting service conversations into sales opportunities

Excellent communication, organization, and follow-through

Ability to manage multiple customer interactions in a remote environment

Self-motivated, reliable, and detail-oriented

What We Offer

Competitive base salary plus commission and performance incentives

Remote work flexibility

Supportive and collaborative team culture

Ongoing training and professional development

Growth opportunities within an expanding agency

Ready to Join a Growing State Farm Agency?